Customer Service Representative

The mission of Payla is to build the next generation Buy Now Pay Later platform for Payment Providers and Financial Institutions, allowing our customers to offer invoice and installment plans to meet the demand for fast & frictionless payments.

Along the way, we solve exciting challenges in risk management, payment type processing, and accounts receivable management, all while delivering a superior customer experience.

So, if you're passionate about being in the center of something new and exciting, and love to work collaboratively on the Payla vision with us, don’t look any further; you can do so as our Customer Service Representative (all genders). 

This position is based in Berlin where you will report directly to the Head of Customer Service. 

What you will do:

• Provide excellent support via telephone, chat and email to our end-users and business partners

• Answer customer queries regarding our products & services, account sign up, online transactions and balance inquiries

• Research and resolve client inquiries, verbally and written

• Ensure accurate ticketing and documentation for each contact

• Consulting with other departments within the organization to resolve complex customer inquires

• Accurately interpret & explain transaction records

• Assist with risk management and transaction trace requests

What you will bring to the team:

• You know how to deliver a great customer experience and always go the extra mile

• You have working proficiency and communication skills in verbal/written German and English

• You strive for the highest quality in customer service. In addition, you strive for a positive customer communication, both verbally and written

• You always strive to do your best, deliver quality results, and take accountability

• You are empathetic, have a positive attitude with a desire to help our customers

• You are a problem solver with a strong work ethic  

• You enjoy new challenges and working in a fast-paced environment 

What Payla offers:

• A Great Team: An encouraging, passionate and supportive team environment
• Flexibility: On-site or Remote, we offer a professional work environment for everyone
• Freedom: Choose your hardware and operating system
• Vacation: 30 days paid per year
• Start-up Spirit: Exciting challenges from Day 1 with focus on results, less on hierarchy or “bingo meetings”